My booking
View travel dates, accommodation, price and booking status. You sign in with your booking number and email address.
View bookingHere for you personally
So your holiday gets off to a good start.
Planning your trip or already booked? Here you will find access to your booking, personal advice and answers to the most important questions.
Your personal offer
Tell us your dates, number of guests and wishes. We will help you find suitable accommodation.
Contact & advice
A question about accommodation or your booking? Talk to us – we know the region and are happy to help.
Get in touchYour local accommodation agency
Let’s talk about your holiday.
If you have a question about an existing booking, please have your booking number ready. That helps us find your booking quickly.
Good to know
Frequently asked questions
The key answers about searching, requesting and booking.
Finding & booking accommodation
How do I find suitable accommodation?
Enter your travel dates, the number of adults, any children with their ages and any pets in the accommodation search . The result filters help you narrow down your choice. If you change your travel dates, please update the search afterwards.
What does “Instantly bookable” mean?
Online booking is possible for the checked dates and the guests you entered. Open the offer, check the price breakdown and conditions and then continue to booking. Changing the travel dates requires a new check.
What does “On request only” mean?
Direct online booking has not been confirmed for this offer. Send a non-binding request from the accommodation or room page. Availability, price and conditions will be checked for your trip.
I can’t find anything suitable. Can you help?
Of course. Use our personal request form and tell us your travel plans and wishes – for example your preferred location, budget or special requirements for the accommodation.
Your trip & existing booking
How can I view my booking?
Open My booking and enter your booking number and the email address you used for the booking. If the details match, you will receive a six-digit PIN by email. It is valid for 15 minutes and must be entered in the same browser.
I haven’t received a login PIN. What can I do?
Check your booking number, email address and spam folder. Use the email address from your booking. If you still don’t receive a message, contact us on +49 35844 76435.
Which payment and cancellation conditions apply?
The conditions depend on the accommodation and offer. You will find the payment terms and cancellation conditions on the room page. Please check them before you book. For an existing booking, the conditions in your booking documents apply.
How can I cancel my booking?
Open My booking. There you will see the cancellation deadlines with exact dates and the calculated costs. Give a reason for cancelling and accept the conditions before you cancel the booking with binding effect. If you have questions or your trip has already started, please contact us.
How do I change an existing booking?
Contact us with your booking number and the change you would like. Whether a change is possible depends on availability and the conditions of your offer. Changing the search or travel dates on the website does not change your existing booking.
Still planning your holiday?
We will find the right place for you
Would you like some advice? Tell us about your travel plans and we will look for a suitable offer.